The Australian Energy Regulator has issued the 2010 electricity performance report for the Victorian distribution network service providers (DNSPs).

 

The report presents the 2010 financial and service quality performance of Victoria's five electricity DNSPs:

 

  • CitiPower
  • Jemena Electricity Networks
  • Powercor
  • SP AusNet
  • United Energy Distribution.

 

The report aims to provide greater transparency about the financial and service quality performance of the distributors. It compares performance over time, since 1999, and between businesses to encourage improved services for customers.

 

When extreme events outside the DNSPs' control are excluded, the Victorian DNSPs reported improved supply reliability, compared to 2009. The AER notes that 2009 was a particularly bad year for reliability for service due to the heatwave experienced in Victoria.

 

Unplanned minutes-off-supply and unplanned interruptions are two key indicators of customer reliability. The report found that compared with 2009, the unplanned minutes-off-supply fell by 27 per cent and there was a 16 per cent decrease in the number of unplanned interruptions.

 

In addition, improved reliability in 2010 has generally meant a large decrease in guaranteed service level payments to customers who experienced particularly poor levels of reliability. However, there were increases in payments for failure to be on time for appointments arranged with customers.

 

The report is available on the AER website, www.aer.gov.au.