Alinta Energy (View other jobs from this organisation)
http://www.energycareer.com.au/
Alinta Energy is a leading Australian utility with an owned and contracted generation portfolio of 3,000MW, over 1 million combined electricity and gas retail customers, and around 1,000 employees across Australia and New Zealand.
We’ve been supplying energy in Australia for over 20 years. Today we’re a vertically integrated energy company, providing generation, retail and wholesale supply of gas and electricity across Australia. We also offer local customer service through our support hubs in Perth, Western Australia and Morwell in Victoria.
Alinta Energy continues to support the development of renewable energy generation, with a 2025 target for 1,500MW of owned and contracted renewable energy generation nationally.
We are looking for an experience Quality Assurance Functional Lead to join our Melbourne based Customer Operations unit. Reporting to the Manager of Quality & Process Assurance, your primary responsibility will be to provide functional oversight across Alinta Energy’s Customer Service Quality Assurance framework and related processes. You will work closely with our service delivery functions to identify, implement, and track meaningful and credible key performance metrics pertaining to the quality assessment of our customer interactions.
You will bring your strong relationship skills and strategic presence to this position, whilst working in partnership with our Process and Platform optimisation teams to improve customer, commercial and compliance outcomes.
Responsibilities will include:
To be successful you will have:
This is a great opportunity for an experienced Quality Assurance Leader, Manager or Customer Service Manager to help shape the future of our customer operations. You will be a key member of our Customer Operations unit, providing functional insights and improvements to ensure our constant improvement and our industry leading position in providing exception customer experiences.
Working at Alinta Energy you will have access to a range of benefits, such as:
Let’s spread the positive energy together…
Alinta Energy is a Circle Back Initiative employer – we commit to respond to every applicant.
Click “APPLY” to submit your application.
Please note that if your application progresses you will be required to complete background/pre-employment checks. These checks may include but are not limited to - right to work/immigration checks, reference checks, criminal background checks, checks, qualification checks and additional finance checks for finance related positions.