First listed on: 05 April 2021

New Connections Specialist

  • Bring your previous new connections experience and be part of a fun and dynamic team
  • Full-time permanent role based in Melbourne
  • Rewarding salary and bonus

With an owned and contracted generation portfolio of around 3,000MW, Alinta Energy delivers an essential service to over one million combined electricity and gas retail customers in Australia. We employ around 700 people throughout operations across five of Australia’s six states as well as New Zealand. With a decades-long history in Australia as an energy generator and retailer, we’re proud to deliver for our customers.

We’re determined to make energy more affordable and we are committed to securing an energy mix that delivers on this challenge. This includes working to deliver 1,500MW of large-scale renewable energy by 2025 as well as delivering innovative and lower-emissions energy solutions for major industrial customers.

We are looking for New Connections Specialist to join our dedicated Customer Operations team based in Melbourne.  Reporting to the Service Delivery Lead - New Connections, you will be responsible for ensuring builders sales growth is maintained and provide smooth and frictionless customer experience. This is a very exciting greenfield role as we develop our new connections capability internally and grow this stream of work to be the best in the market for all new connection’s requests, from builders through to mum’s and dad’s builders

Responsibilities will include:

  • Provide market leading service & support to builders, electricians & plumbers
  • Develop strong working relationships with key internal Stakeholders to deliver exceptional customer resolutions
  • Manage builder enquiries and complex issues effectively through multiple channels (phone, email, portal)
  • Develop and drive industry knowledge of New Connections within the broader Alinta business to become a subject matter expert
  • Manage consolidated billing
  • Assist with any ombudsmen queries and work closely with Customer Advocacy on timely resolution of complaints
  • Assist in root cause analysis of any process breakdowns to ensure repeat issues do not occur
  • Identify opportunities to improve the customer journey through working hand in hand with stakeholders

To be successful you will have:

  • Previous experience in New Connections industry
  • Excellent communication skills including the ability to effectively influence and negotiate
  • Ability to prioritise and multi-task
  • Excellent stakeholder management across multiple layers and facets of the business
  • Customer centric thinking – understanding that people and customers are at the heart of what we do
  • Culture of continuous improvement with an eye for detail – identify where something has gone wrong and how to remediate it
  • Confident and outgoing – ability to work with stakeholders at multiple levels of the organisation and external parties
  • Detailed understanding of MSATs and market transactions

This is a great opportunity for an experienced customer focused individual with excellent stakeholder management skills.

Let’s spread the positive energy together…

Working at Alinta Energy you will have access to a range of benefits, such as:

  • Flexible work options – Alinta Energy is currently trialling a flexible work option for most roles where you can work a combination of days from the office and from home
  • Staff Energy Offer (where products are available)
  • Employee Referral Bonus
  • Salary Packaging options
  • Full access to Headspace Application
  • Salary continuance insurance
  • Employee Assistance Program
  • Purchased leave
  • Community volunteer leave

Alinta Energy is a Circle Back Initiative employer – we commit to respond to every applicant.

Click “APPLY” to submit your application.


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